COVID-19 Delivery Information

 

I’d like to order flowers or a gift for delivery, what information do I need to provide?

We ask that you provide as much information as possible about the recipient we are delivering to. If you have it, please provide a contact number so we can pre-arrange delivery with the recipient

 

What if the person I am sending flowers to isn’t at home when you deliver?

We have adapted a strict no contact delivery approach for all our orders, therefore when we deliver your order we will knock on the recipients door and leave the order on their doorstep for them to retrieve. Obviously if there are poor weather conditions (lets face it, our weather is quite temperamental) we will take extra precautions to protect your order by covering it with a waterproof covering. Our drivers use their initiative depending on the property they are delivering to. If there is a safe space on the property we will leave the order there and pop a note through the letterbox however if the residence is a street address with no safe space we will not leave the delivery to avoid situations such as theft. We will return it to our store and request the recipient get in touch with us to arrange another re-delivery. In normal circumstances we would have a re-delivery charge, however this will only apply to deliveries that are greater then 6 miles from our store and the charge will vary from £3.50 to £5 to cover fuel and driver salary.

 

If we have had to return the order to our store and we do not hear from the recipient within 24 hours we will contact you directly on the number provided at the time of order to discuss next steps

 

Please note that we are unable to accept any liability for orders which have been delivered and safely left on a property which have not been retrieved by the recipient.

 

How will I know that my order has been delivered?

When our delivery driver has returned to our store and confirmed successfully delivery we will send you a notification via email as long as an email address has been provided at time of ordering.

 

Are you still offering store collection?

Unfortunately to adhere to the latest government advice we have taken the difficult decision to close our physical store to the public, this is to ensure the safety and well-being of our staff and customers so until further notice all click and collect orders have been suspended.

 

If you have a question about non contact delivery or would like to request any further information you can email us on info@mementofloraldesign.com or call us 02895430330 between 10am and 3pm

Business as usual delivery information

Local Delivery

BT7 are charged at £3.50

BT1 to BT18 deliveries are charged at £5.00

BT19+ deliveries are charged at £10 up to a 12 mile radius from our store. If you require a delivery outside this area, please call us on 02895430330 to place your order.

 

Same Day delivery is available for all orders placed before 2pm, orders placed after this time will be delivered the following day (with the exception of Sunday). If you would like your order delivered on a specific date, please include this in the notes.

 

Delivery Times - Flower & Plant deliveries are made between 9.30am - 6pm Monday to Friday and 10am – 5pm Saturdays.

Sunday, bank holiday and after-hours deliveries are available on request, please call us on 02895430330 to place your order.

 

National Deliveries (NI & UK) - We currently do not offer National Deliveries for our Bouquets & Arrangements and plants, these are all hand delivered. Our plant accessories, tote bags and candles are available for delivery nationwide and priced at £3.00, these items are sent via Royal Mail signed for delivery.

 

Click & Collect - You can order your flowers & plants online in advance for store pickup at a specific date or time. Your order will be waiting ready for you.

International shipping is available on hard items such as vases, pots, candles & tote bags. Please contact us at info@mementofloraldesign.com with the delivery address for a quote.

 

For more information on deliveries, check out our FAQ page.

STAY CONNECTED

CONTACT US

230 Ormeau Road

Belfast

BT7 2FZ

 

028 95430330

info@mementofloraldesign.com

© 2020 by Memento Floral Design.