Returns Policy

Our Returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This excludes fresh flowers which cannot be returned. If there is a problem with your flowers, we require notification within 24 hours of receipt to allow us to investigate. A photograph will be required to support any claims.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to info@mementofloraldesing.com the product must be available to return to the store and where applicable we will offer a refund or replacement product of the equal value. Please note that we cannot accept returns that are notified after 3 days

 

Pictures used in our on-line store are for illustration purposes only, as we offer a bespoke service, each of our arrangements & bouquets are made fresh to order and will be unique. If you see something on our on-line store which you would like replicated, please call us on 028 95430330 to place your order.

 

We have a number of exemptions which are not eligible for return.

  • Gift cards

  • Items which have been damaged or not in the same condition as when we completed your order

  • Flowers or other fresh produce which has a limited lifespan as expected with such products after 48 hours of purchase

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days however this is depending on bank processing timelines.

 

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mementofloraldesign.com

 

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@mementofloraldesign.com and send your item to: 230 Ormeau Road, Belfast, BT7 2FZ

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, it must be returned to our store at 230 Ormeau Road, Belfast, BT7 2FZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Workshops

If you have purchased a workshop ticket or had a ticket purchased for you, we are unable to accept refunds within 14 days of the event. Often our workshops sell out weeks or months in advance so we cannot incur the costs of last minute changes. However, if the workshop has sold out and we have a reserve list to fulfill your space, we will offer a credit note to be used at another workshop to the same value.  This credit note is valid once only so once a new booking has been agreed, further changes cannot be accepted.

For private workshop bookings, deposits are non-refundable and if less then 7 days notice is provided the booker is responsible for paying the full outstanding balance of monies owed along with any 3rd party venue fee's

STAY CONNECTED

CONTACT US

230 Ormeau Road

Belfast

BT7 2FZ

 

028 95430330

info@mementofloraldesign.com

© 2019 by Memento Floral Design.